Warranty, Quality and Service at Railing Glass
At Railing Glass, we are committed to providing high quality products and impeccable service to our customers. Our priority is to guarantee your satisfaction at every stage of your purchase, from ordering to installing our glass railings.
📜 2-Year Warranty: Proof of Quality
All our products come with a 2-year warranty against manufacturing defects. This warranty covers:
✅ Material and manufacturing defects on glass railings, supports and handrails.
✅ Replacement or repair of defective components (excluding normal wear and tear and misuse).
⚠️ Warranty exclusions:
❌ Damage caused by improper installation or use.
❌ Natural wear due to climatic conditions or inadequate maintenance.
❌ Modifications or repairs carried out without our agreement.
In the event of a problem, contact our customer service department with proof of purchase and photos of the product concerned.
🏅S uperior Quality: Our Commitment
We select top-of-the-range materials to guarantee robust and elegant products:
🔹 Tempered or laminated glass meeting European safety standards.
🔹 Aluminum or stainless steel brackets designed to resist corrosion and weathering.
🔹 Meticulous finishes for aesthetic, long-lasting installation.
Each product undergoes rigorous quality control before shipment, to ensure you receive it in perfect condition.
📦 Responsive, professional customer service
Need advice or assistance?
📞 Call us on +33 (0)9 80 80 90 30
📩 Write to us at info@railing-glass.com
Our experts are at your disposal to support you in :
✅ Choosing the right model for your project.
✅ Technical assistance for installation.
✅ After-sales support and warranty claims.
We promise to respond within 24 hours to all requests.
📃 Simplified General Sales Conditions
✔ O rdering: Quick and easy via our website, by phone or email.
✔ S ecure payment: Credit card via PayPal, bank transfer or payment on delivery.
✔ Delivery in Europe: Dispatch within 24h to 48h (depending on stock), secure transport.
✔ Right of withdrawal: 7 days to change your mind (excluding made-to-measure products).
✔ Reactive after-sales service: Assistance with any questions or claims.
With Railing Glass, you benefit from a shopping experience you can trust, with quality products and customized support.
🔹 Your safety and satisfaction are our priority! 💎