At Railings-Glass, the ordering process is designed to combine technical precision, compliance and safety. Each project is monitored step-by-step to ensure optimum results, in line with standards and your expectations.

Steps in the ordering process

1. Place order

There are two ways to place your order:

• Directly on the website via the desired product
• Via a personalized quote

Your initial choice of product is the starting point for the technical process.

2. Technical service contact

Our technical team contacts the customer within 24 hours to :

• Verify the conformity of the order
• Validate the correct choice of product according to your needs
• Provide assistance with quotations

3. Dimensioning

We support the customer in taking precise measurements:

• Detailed operating method supplied
• Guarantees the precision required for the rest of the project
• Reduces the risk of errors and incompatibilities

4. Layout and dimensioning

Depending on project complexity:

• Simple projects: table of glass dimensions
• Complex projects: CAD technical drawing to visualize assembly and optimize structural compliance (Study & Design)

5. Validation

The customer must check that the project conforms to his measurements:

• Mandatory step before Manufacturing
• Any adjustments or corrections are made at this stage.

6. Manufacturing

After validation, the order goes into production:

• Standard lead times: 5 to 7 weeks
• Depending on glass type and project complexity

7. Preparation

Out of the factory:

• Complete order preparation
• Including screws
• , fasteners and components

8. Delivery

The customer is contacted by our carrier to :

• Verification of access conditions
• Arrangement of a delivery date (Delivery)
• Delivery by appointment only, to ensure safety and smooth flow.

Additional steps & resources

• Configuring your glass guardrail
• Guardrail assembly
• Guarantee and quality
• Guardrail certification